Author Archive: mohit
How AI and Automation Are Redefining Customer Journeys in Digital Marketing
How AI and Automation Are Redefining Customer Journeys in Digital Marketing
In the era of digital-first consumer behaviours, the way customers interact with brands has been dramatically transformed. What was once a linear, predictable “path to purchase” has become a dynamic, multi-touch, omnichannel
journey with high levels of expectation, personalization, speed and consistency. At the heart of this shift lie two powerful forces: artificial intelligence (AI) and automation. Together, they are redefining customer journeys in digital marketing—making them smarter, more adaptive and far more customer-centric.
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